Richmond SupportDesk Mobile Features
E-mail & SMS Services
E-mails can be sent via the mobile device using the Richmond SupportDesk e-mail service so communication trails are stored centrally. Messages can also be sent via SMS so helpdesk staff are always contactable.
Electronic Sign Off
Digitally signatures can be captured to enable real-time sign off by customers, eliminating paperwork and making them immediately available as an attachment within the centrally held incident record.
Signature Sign Off
Multiple Screen Support
Richmond SupportDesk Mobile is optimised for a 240 x 320 screen resolution but is compatible with multiple screen sizes to accommodate devices compatible with Windows Mobile™.
Utilising Different Screen Sizes
