Richmond SupportDesk Mobile Features
Rapid Incident Capture
Incidents can be added utilising the Richmond SupportDesk profiles which automatically populates fields enabling rapid incident capture eliminating the need for time consuming repetitive data entry.
Incident List
Access Live Incident Data
Search capabilities for incidents, customers, categories, status, priority and specialists allow rapid retrieval of information as required.
As the very latest information is available incidents can be checked against potentially related incidents within the IT infrastructure. This assists Incident diagnosis with the reassurance that other team members are also contributing real time updates enabling tasks to be completed faster.
Inventory Items
Information can be captured at source to improve accuracy and integrity of the Richmond SupportDesk central (CMDB) database. This could include new inventory items or updates to existing equipment along with identification of maintenance or required follow up activities.
Capturing Inventory Items
