Richmond SupportDesk Self Service Portal

Richmond SupportDesk Self Service Portal provides end users with customised interactive access to Richmond SupportDesk 24/7 via standard web browsers.

Empowering your internal users and external customers with the ability to self service is one of the most efficient methods available in order to reduce the workload on your service desk.

Once registered a user can begin to log, track, and update their own incidents via a web browser. If permitted, users can also search a knowledge base for information related to their specific query eliminating the need to raise a new incident.

The result of this additional capability provides increased customer satisfaction and reduced impact on service desk staff.

Click here to download the Richmond SupportDesk Self Service Portal Data Sheet >>>

Richmond SupportDesk Self Service Portal Features >>>