Richmond SupportDesk Products

Richmond SupportDesk helpdesk software enables rapid implementation of enterprise wide support based on the ITIL ® best practice framework, whilst being adaptable; meeting management, operator and user needs.

Richmond SupportDesk is accessible by operators and customers in internal IT Service Management, external Customer Support and Managed Service Provider environments.

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Richmond SupportDesk Self Service Portal provides end users and customers with customised interactive access to Richmond SupportDesk 24/7 via a web browser.

Users can create their own support incidents, monitor the progress of IT support requests and access knowledge base articles for self help all tailored to each customers requirements. The look and feel can be modified with predefined styles through to complete customisation with specific customer logos, colour schemes, buttons, fonts and field display.

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Richmond SupportDesk Mobile provides service desk staff with the incident management functionality via any device which supports the Windows Mobile operating system. Connectivity to the Richmond SupportDesk Mobile database is provided via Wi-Fi or GPRS/3G connection.

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Richmond PC Inventory automatically scans networks for all hardware and software information and receives detailed information including the operating system version, processor type, memory usage, hard disk space along with the installed software.

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Richmond AssetDesk delivers core business services for maintaining inventories, analysing depreciation, tracking warranty details, handling maintenance contracts, planning upgrades and ensuring licence compliance for corporate assets.

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