Customer Satisfaction Surveys
Customer feedback is an important source of intelligence for evaluating processes and procedures for service improvement. Configurable Customer Satisfaction Surveys capture end-user experience and opinion through email questionnaires.
Surveys can be sent to individual Customers following the closure of an Incident, or to groups of users based on pre-defined selection criteria.
The Management Console provides pre-defined reports that allow the analysis of Customer satisfaction levels and highlight areas where improvements can be made.
Customer Satisfaction Survey Detailed Overview >>>
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