About Us
Richmond Systems provide leading Service Desk Software for enterprise-wide support based on ITIL ® best practices. Our flexible solutions allow rapid implementation through intuitive software design and system integration with your existing infrastructure, providing cost and time effective deployment.
With more than a decade of experience, Richmond Systems delivers proven support solutions across all industry sectors to increase service levels, improve productivity and reduce support workload.
Milestones
2008
- Richmond SupportDesk v6.72 released with all new web based reporting and report scheduling
- Richmond Self Service Portal Launched
2007
- Richmond SupportDesk PC Inventory launched
2006
- Richmond SupportDesk v.6 released
- Richmond Systems announces expansion of UK Partner Network
- Richmond Systems welcomes its 500th UK Customer
2005
- Richmond Systems appoints US Distributor
- Richmond Systems launches SupportDesk User Forum
2004
- Richmond Systems becomes member of the IT Service Management Forum (itSMF)
- Richmond SupportDesk Mobile launched
2003
- Richmond Systems delivers first Facilities Management implementation
- Richmond Systems announces out-of-the-box Active Directory integration
2001
- Richmond Systems delivers first external Customer Service implementation
- Richmond Systems announces integration with leading IT Management
and Discovery applications - Richmond Systems moves Headquarters to Haslemere
2000
- Richmond SupportDesk Specialist Web Interface launched
- Richmond SupportDesk Customer Web Interface launched
- Richmond Systems becomes Gold member of the Service Desk Institute (SDI)
- Richmond Systems becomes corporate member of Federation Against
Software Theft (FAST)
1994
- Richmond Systems launches first Windows™ Help Desk
1984
- Richmond Systems Founded
